Overview

Next Generation Designs is a full-service creative agency offering physical and digital products, including IT services, web development, software solutions, printed materials, and custom merchandise. All purchases and services are subject to the policies below, designed to ensure clarity, transparency, and customer satisfaction.

Product & Service Descriptions

We provide detailed descriptions of every product and service listed on our website. For physical products (e.g., print orders, promotional items), each listing includes specifications such as dimensions, materials, color options, and usage notes. Images shown are representative of the final product but may vary slightly due to production variables. If you need help choosing a service or understanding what’s included, please reach out to us prior to purchasing.

Purchase Currency

All prices listed on our website are in United States Dollars (USD) unless explicitly stated otherwise.

Customer Service Contact Information

We welcome all inquiries and are committed to responsive, friendly service. You can reach us directly using the following methods:

  • Email: [email protected]

  • Phone: (540) 352-4435

  • Live Chat: Available during business hours via our website chat tool

  • In-Person Support: By appointment at our office (see address below)

We aim to respond to all support requests within one business day.

Refund Policy

We stand behind our work. Refunds are available under the following conditions:

  • Digital or Custom Services: Refunds may be issued for unstarted or unsatisfactory work if reported within 7 days of delivery. For completed services (e.g., website builds, software), we evaluate requests on a case-by-case basis.

  • Printed Goods or Merchandise: Refunds are only available for defective or incorrect items reported within 5 business days of delivery. We may request photos for verification.

  • Non-Refundable Items: Downloadable products, custom-developed software, or print materials approved for production are non-refundable.

Shipping & Delivery Policy

We offer local pickup, shipping, and delivery services:

  • Physical Goods: Shipped via USPS, UPS, or FedEx. Shipping options and rates are displayed at checkout.

  • Shipping Times: Standard delivery is 3–7 business days in the U.S. Expedited options are available.

  • Digital Deliverables: Web-based products, files, and software are delivered via email or direct download link within 2–5 business days unless otherwise specified.

Return Policy

Eligible returns must be authorized by our team:

  • Return Window: Requests must be made within 5 business days of receiving the item.

  • Return Condition: Items must be unused and in original packaging (if applicable).

  • Return Process: Email us with your order number and reason. If approved, we will provide return instructions. Shipping costs are non-refundable unless the return is due to our error.

Cancellation Policy

  • Service Cancellations: You may cancel any unstarted project within 48 hours of payment for a full refund.

  • Subscription Services: Monthly services (e.g., hosting, maintenance) may be canceled with at least 5 days’ notice before the next billing cycle.
    To cancel, contact us at [email protected] or call our office.

Legal or Export Restrictions

We do not sell restricted products. However, we cannot ship printed materials internationally due to customs restrictions. Software or digital goods may not be used in countries embargoed by the U.S. government. It is the customer’s responsibility to verify local import laws.

Privacy Policy

We respect your privacy and comply with applicable laws (GDPR, CCPA, etc.). For details on how we collect, use, and protect your data, please visit our Privacy Policy.

Business Address

Next Generation Designs
13455 Booker T Washington Hwy Suite 106
Moneta, Va 24121
USA

Promotions & Discounts

All promotional offers will clearly state the following:

  • Discount value or trial period

  • Duration of the offer

  • Any qualifying requirements (e.g., first-time customers only)

  • Renewal pricing after promotional period (if applicable)

Conditions are always stated at the point of purchase or within promotional material.

Website & Payment Security

We take payment security seriously:

  • Our site is protected by HTTPS encryption

  • All transactions are processed through PCI-compliant payment gateways

  • We never store raw credit card data on our servers

Accepted Payment Methods

We accept the following forms of payment:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Stripe