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Fulfillment & customer policies

Placeholder. This page has not been through legal review.

This page carried the fulfillment and customer policies on the previous site. The wording below is a working outline and has not been reviewed. Replace it before launch.

Payment terms

Deposit, milestone and final payment terms go here.

Delivery

Project timelines, what constitutes delivery, and how files are handed over.

Revisions

How many rounds are included and what counts as a new scope.

Cancellation and refunds

Cancellation terms and what happens to work already completed.

Support

Response times, what is covered under a maintenance agreement, and what is billed hourly.